PRODUCT SUPPORT

  1-650-549-5888

 We are open Monday - Friday from 9am to 5pm and 24/7 on the web. You can also reach us online by visiting our contact page

Our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our material from within the United States of America and all of our products are built here, in California using state of the art manufacturing facilities.

What makes Ropeflex machines attractive is the fact they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance free and does not employ gears belts or pulleys. We designed it right from the start, using computer aided design and performing rigorous testing indoor and outdoor. In addition, we can customize any of our products to customers specific needs and maintain the same high-quality service and support as we do for our standard line of equipment.

our return policy

You may return or exchange an unused item in new condition within 15 days of delivery.
Shipping fees associated with returns and exchanges will be customers sole responsibility.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.


return Exceptions

All Final Sale items cannot be returned. Other non-returnable purchases include made-to-order items and closeout items.
Items returned incomplete or without the original packaging may be denied a refund or exchange.

return Process

Please allow up to 5-8 business days for your return or exchange to be processed o nce original item has been received.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item please Contact Us here.


ropeflex return address

ROPEFLEX | HIPEQ
100 Glenn Way, Unit 5
Attn: Returns
San Carlos, CA 94070

Our cancelation policy

Order for stocked items may be cancelled at any time prior to shipment.
Made-to-order items may be canceled within 48 hours of placing an order.


To cancel an order please submit a request: Contact Us

Service manuals and product service bulletins are available to registered partners and customers. If you have an account and have requested permission to access this information please follow the link below. CONTENTS OF SERVICE DOCUMENTATION SECTION WILL NOT BE VISIBLE WITHOUT PROPER PERMISSIONS.